Freqently Asked 

Questions and answers about moss products.

Feel free to send us additional questions so we can improve our answers according to the customer inquiries



Is the moss still alive or fake?

Preserved moss is real moss that has been professionally preserved to maintain its vibrant green color and soft texture. Unlike live moss, it doesn't require watering,... 

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Can I use your moss outdoors?

While moss products are primarily designed for indoor use, certain varieties of preserved moss can also be used in outdoor applications, such as covered patios or...

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Do you have 

a MOQ?

MossMasters only manufactures for bigger resellers, plant-scapers, interior designers, or wholesalers. The minimum order quantity is 2 pallets...

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We hope this additional information is helpful.

If you have any further questions,

please don't hesitate to reach out to us.

1. What are moss products and how can I use them?

Moss products are natural materials made from preserved moss. They can be used for various purposes, such as interior decoration, wall art, signage, and landscaping. Moss products are versatile and can be customized to suit your specific needs.

2. How is preserved moss different from live moss?

Preserved moss is real moss that has been professionally preserved to maintain its vibrant green color and soft texture. Unlike live moss, it doesn't require watering, sunlight, or maintenance. Preserved moss is perfect for indoor use and eliminates the hassle of caring for live plants.

3. Are moss products environmentally friendly?

Yes, moss products are environmentally friendly. They are made from sustainably harvested and preserved moss, ensuring no harm to the environment. Additionally, since they are preserved, they do not require water or fertilizers, making them a sustainable alternative to live plants.

4. How long do moss products last?

With proper care, moss products can last for several years. It is recommended to keep them away from direct sunlight and high humidity to maintain their color and texture. Regular dusting or using compressed air can help keep them clean and fresh.

5. Can moss products be used outdoors?

While moss products are primarily designed for indoor use, certain varieties of preserved moss can also be used in outdoor applications, such as covered patios or shaded garden areas. However, they should be protected from excessive moisture and direct sunlight to ensure their longevity.

6. Can I customize moss products to match my specific requirements?

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7. How do I clean and maintain moss products?

Cleaning moss products is simple. You can gently dust them with a soft brush or use compressed air to remove any accumulated dust. Avoid using water or any cleaning solutions as they may damage the moss. With proper care, your moss products will stay fresh and vibrant for years.

8. Do you offer shipping services?

Yes, we offer shipping services for our moss products. We strive to ensure safe packaging and timely delivery to your desired location. Shipping costs may vary based on the size and weight of the products and your location. Please refer to our shipping policy or contact our customer support for more details if you can't find the information you need on our logistics & delivery page. 

Our services include shipment from Durres by ship, airfreight, and road or truck. Whether you need local or international shipping, we have the logistics expertise to ensure safe and timely delivery of your moss products.

9. What is your return policy?

We want you to be completely satisfied with your moss products. If for any reason you are not happy with your purchase, please contact our support within 14 days of receiving your order. We will assist you with the return process and provide an exchange, subject to our return policy.

10. How can I contact MossMasters for further assistance or inquiries?

For any further assistance, inquiries, or custom order requests, you can reach our friendly customer support team via email at or by calling our office. We are here to help and provide you with the best moss products and service possible.

11. Do you provide logistics services for moss products?

Absolutely! In addition to shipping services, we offer comprehensive logistics solutions for moss products. Our experienced team will handle all aspects of logistics, including inventory management, order fulfillment, and distribution. We have established partnerships with reliable transportation providers to streamline the logistics process and ensure efficient delivery of your moss products.

12. Can you assist with customs requirements and documentation?

Yes, we provide customs assistance to facilitate the smooth transit of your moss products across borders. Our team is well-versed in customs regulations and procedures, ensuring compliance with all necessary documentation and requirements. We will guide you through the customs process and handle the necessary paperwork to minimize any potential delays or complications.

13. Do you offer fumigation services for moss products?

Certainly! We understand that fumigation may be required for certain shipments, especially for international orders. We can arrange fumigation services for your moss products, ensuring compliance with international phytosanitary regulations. Our fumigation processes are carried out by qualified professionals to guarantee the safety and quality of your moss products.

14.What other requirements can you assist with?

Apart from shipping, logistics, customs assistance, and fumigation, we are committed to meeting any other requirements you may have.

Whether it's specific packaging needs, certifications, or additional documentation, our team is dedicated to providing comprehensive support to ensure a seamless experience with our moss products. Please feel free to contact with your specific requirements, and we will be happy to assist you.

15. Does preserved moss require maintenance?

No, preserved moss does not require any maintenance. Due to the treatment with biopolymers, the moss enters a state of 'hibernation' and no longer needs light, water, or maintenance. The plants remain green and vibrant forever. Maintenance is non-existent, and the shape is preserved.

16. Are there any warranties?

MossMasters offers a 2-year guarantee on production and possible manufacturing flaws for all moss panels and tiles. The guarantee covers the colors and firmness of the moss with normal exposure at the proposed installation site. Additional certificates for fire safety and MSDS sheets can be provided upon request. MossMasters manufactures ex-works, and once the moss is transferred out of their warehouses, the responsibility lies with the end-customer, reseller, or wholesaler. Freight insurance or climate-controlled containers can be arranged based on transit period and destination. Proper storage conditions (dry, well-ventilated space with temperatures between 15°C and 25°C and humidity between 40% and 60%) are necessary for a shelf-life of 2-3 years and to pass on the warranty.

17. Can I stack the unit boxes on top of each other for storage?

It is recommended to place up to 3 boxes horizontally (flat) on top of each other without any risk. However, for storage, it is always recommended

to place the panels sideways. The master boxes have indications and marks on the outside, but they may be placed differently for transport purposes. The master box provides strength and protective support against temperature and humidity fluctuations.

18. Can I assemble or install the products myself?

Yes, it is possible to assemble or install the products yourself. MossMasters can provide more information and an assembly schedule upon request.

If you prefer a specific suspension system or wall fittings for placing the moss on the wall instead of the ceiling, options can be discussed during

the ordering process. Custom frames in any wood color can also be supplied for bigger orders.

19. What options are available for the edge finish?

MossMasters tailors everything to the customer's preferences and offers numerous frames in wood, white, black, or metal,

allowing you to choose the color and thickness that suits your needs.

20. How sturdy is a moss wall?

Moss walls have a high cuddly factor but are sensitive to picking damage or touch. However, once installed, no more moss will come loose.

21. What is the effect on the acoustics?

Moss panels have excellent acoustic properties, turning your space into a peaceful oasis.

They act as whisper walls, effectively reducing echo and reverberation.

A moss panel with a south moss has an NRC value of 0.95, while the aesthetic variant 'Natural' has an NRC value of 0.84,

effectively dampening reverberation.

22. What about smells at the start?

Moss naturally has a scent that may be noticeable for a while after installation, depending on the surface.

The smell gradually diminishes over several weeks and is completely harmless. Good ventilation speeds up this process.

The scent is subjective and some customers appreciate it while others may find it annoying.

23. What is the exact delivery time?

The lead time for moss varies depending on the quantity of the order and the actual productivity and planning.

On average, it takes around 5 weeks for a full container (750m2) to be delivered.

24. Is the moss even?

Moss is a natural product, so variations in structure and color are natural and contribute to the beauty and uniqueness of the product.

25. Is the moss used by MossMasters real?

How is it preserved and treated?

Yes, all moss used by MossMasters is 100% natural and sourced from nature. It is a purely biological product, and the entire process is circular and eco-friendly.  To preserve the moss, we use color pigments and glycerine of plant origins.  Petrochemical or animal glycerine exists,

but we made the choice to work with glycerine of plant origins. Here's our secret formula for treating and preserving the plants:

Ball moss

- natural forest moss

- vegetal glycerin

- green pigments

Flat moss + long moss + fern moss + star moss + rock moss + hair moss

- natural forest mosses

- vegetal glycerin

- food dyes


- natural forest moss

- magnesium chloride

- green pigments


26. How much does the moss panels cost?

The price of the moss is determined per square meter and varies based on the species, material cost, and composition.

While there is a cost involved, the benefits and value it brings to your space are priceless. The moss brings life to the room, requires no recurring maintenance, saves space that would be taken up by large plants or pots, adds beauty to the environment, absorbs CO2 and fine dust,

improves the climate, sound, concentration, and perception of the space.

27. Can I just use moss from my garden or the forest to create a moss wall myself?

No, the mosses found in nature can only survive in their natural environment and in combination with the soil they grow on.

The moss used by MossMasters is specifically treated to thrive indoors without the need for further maintenance.

Years of knowledge and experience allow MossMasters to guarantee that the moss remains soft, beautiful, and improves the indoor climate.

This guarantee is demanded from all suppliers to ensure trust in the product.

28.Will a moss wall stay soft?

Yes, moss walls remain permanently elastic and soft. However, in low relative humidity conditions (less than 35%), the moss may become drier and more susceptible to damage. It can also lighten in color. When humidity increases, the moss absorbs moisture and regains its softness and color. Moss walls serve as an ideal barometer for the climatic conditions in your area, allowing you to regulate the indoor climate accordingly.

29. What happens if the moss turns white?

In drier or heavily polluted air, the moss may secrete salt crystals, which appear as a white cast or a fine 'sugar layer' at the ends of the moss. This is a signal that the moss requires more moisture. If this occurs, it is recommended to provide your indoor climate with a humidifier and adjust the air conditioning settings. Mist the moss to provide moisture. It is important to address these conditions as prolonged exposure to such an environment can lead to health problems such as headaches, fatigue, irritated skin and eyes, and reduced concentration.

30.What about the fire ratings of your products?

All our mosses have a B1 fire certificate and are well tested. All required documents and test reports are deliverd when asked for.

31. What is the minimum order quantity?

MossMasters only manufactures for bigger resellers, plant-scapers, interior designers, or wholesalers. The minimum order quantity is 2 pallets, and a contractual partnership for a minimum of 1 year and 750m2 (1 full container / 25 pallets) is required. This allows MossMasters to ensure a constant supply and keep prices low for their clients.

32. Can anyone become a client of MossMasters?

Yes, anyone can become a client of MossMasters as long as they commit to a partnership and follow the rules set by MossMasters. MossMasters will advise whether it is best for the client to become a direct client or to order panels from existing stock at selected resellers in the States, Netherlands, or their Albanian warehouse. When accepting new clients, MossMasters carefully considers their market area and ensures they do not supply collections with similar products to competitors. Panels will be produced in the order of entry date.

33. What are the payment terms?

For the first order, full payment is required in advance, which is used to build up moss stock. Before transport, the client will receive an invitation to inspect all goods to ensure the quality is met. After this, 50% of the payment is required in advance, and the remaining 50% is due before transport. Full payment must be made before transport documents are delivered. Payment is made in euros.

34. Is there a scientific benefit to using Moss Master products?

Green is positive for a lot of things. Here's 10 Scientific Benefits of Moss Walls

1. Improved Air Quality

TheWorld Health Organizationreported that over four million deaths were attributed to air pollution exposure during 2012.

These deaths resulted from strokes, lung cancer, and certain types of heart disease. While many of these deaths occurred in areas

with much more pollution than we have in Australia, we’re certainly not free from air pollutants that negatively affect our health.

Moss is particularly good at combatting air pollution. The pollutants in the rain and the air cling to the surface of the moss, and while the pollutants

are stuck there, bacteria convert them into the plant’s biomass. As you can see, having a moss wall nearby can do a world of good for your lungs.

2. Improved Productivity

Researchers at Texas A&M University in the United States examined correlations betweenplants and productivity in the workplace.

They created three different workspaces: one with flowers and plants, one with a sculpture, and one area with no decorative embellishments.

After having research participants work in all three environments, they found that both men and women demonstrated more innovative thinking

and solved more problems while they worked in the space that included flowers and plants.

3. Less Stress

Another study performed byDr. Virginia Lohr of Washington State Universitymeasured stress levels in employees at different workstations.

She found that participants working in environments with plants were 12 % less stressed than participants working at workstations without plants.

Dr. Lohr’s study is not the only study that showed similar results. Time and again, researchers find that the presence of plants

in workplaces decreases overall stress among employees.

4. Reduction in Airborne Dust

Since moss is colonised by bacteria that subsists on the decomposition of organic substances, it can effectively reduce airborne dust.

Airborne dust can contain a variety of potentially dangerous contaminants such as aerosols from cleaners, smoke particles, chemical dust, moulds, and fumes. When people inhale airborne dust, they’re put at risk for dust-related diseases like asthma, allergic alveolitis, and cancer.

Introducing moss into a room helps you to exercise more control over airborne dust. The soluble inorganic components of the airborne dust are absorbed and metabolised, effectively eliminated from the air.

5. Noise Reduction

People have long used foliage to reduce noise and create more peaceful environments. Homeowners who live on busy streets plant trees

or shrubs to block traffic noises, and people escape to forests when they’re looking for peace and quiet.

The same principles apply with moss walls. Vegetation naturally blocks high-frequency sounds while the supporting structure diminishes

low-frequency noises. Some studies have shown that plants can reduce ambient noises in offices by as much as 5 decibels.

6. Healthier Skin

The presence of plants in your living and working quarters has been known to reduce dry skin. Hydrated skin not only helps us to look healthier and avoid wrinkles, but it also helps our wounds to heal faster. We feel healthier in general and avoid the itching and scratching that accompany dry skin.

7. Lower Energy Costs

A process known as “evapotranspiration” makes it possible for the areas around moss walls to be cooler in the summer months.

During the winter, moss walls provide an added layer of insulation to indoor areas, and this also reduces heating costs.

Through evapotranspiration, water makes its way through the moss and then is evaporated into the surrounding atmosphere.

Essentially, you’re bringing the water cycle indoor where it can provide all kinds of healthful benefits to those fortunate enough to enjoy them.

8. Stabilised Moisture Levels

Mosses can help to stabilise moisture levels in a room and maintain levels of relative humidity at between 40 and 60 per cent.

This is one of the more interesting and beneficial attributes of moss - that it can absorb moisture out of the air when humidity is high

and then release it back to the air when humidity is low. How is this beneficial to humans?

Studies have shown that viruses like influenza are most likely to spread when humidity drops below 10 grams/cubic meter.

Therefore, during low-humidity times of the year, moss can help your indoor spaces to keep humidity levels that don’t promote the spread of disease. But moss takes disease prevention one step further as well. It also serves to clean the disease particles that are already floating around in the air.

9. Reduced Carbon Dioxide Levels

People and plants are natural partners. We breathe in oxygen and exhale carbon dioxide, and plants absorb carbon dioxide and release oxygen.

Moss walls help to keep this natural partnership in action even when you’re indoor or in an urban setting.

10. Sharper Focus

Researchers at the Royal College of Agriculture in Cirencester in England performed an interesting study regarding student attentiveness and plants. They found that students were 70% more attentive when taught in classrooms containing plants. Additionally, attendance was higher for lectures offered in rooms containing plants. How would greater attentiveness benefit you and those around you?

As you can see, the scientific benefits of moss walls are profound and quite interesting. From psychological benefits like less stress and improved productivity to financial benefits like lower heating and cooling costs, moss walls have a lot to offer. The environmental benefits of moss walls

are impressive as well. They can improve air quality and help to stabilise humidity in your interior.